We understand your concerns about what happens to information which you provide us through this website and we are dedicated to protecting your privacy. Rise Digital Media Limited provides this privacy policy in its role as data controller for this mobile ticket website in order to explain the use of certain features on this website and to demonstrate our commitment to privacy and protecting your information. By registering for an online account, you consent to the provisions contained in this privacy policy.

What information do we collect from you?

We collect the information that you provide to us through this website. We also collect information relating to the options you select on the website. We will also collect information relating to your use of the services provided, to enable us to provide the service and to enable us to determine which promotions and services will be most interesting to you.

How will we use this information?

Your information will be used for the following purposes: to enable you to use your online account and the website; so that we can process your requests for assistance or information in connection with the service; so that we can conduct research about your experience of Bus Services operated by Abellio Surrey and connected digital services; and finally, to support any other intended purpose stated at the time at which your information is collected, subject to any preferences which you may have indicated. By registering for an account you are also consenting to Abellio Surrey using your information to contact you with online promotional offers, competitions and to receive news and other updates from Abellio Surrey and it's commercial partners.

How will we contact you?

We can contact you by email, mobile phone text message (SMS) or post and we will not pass your contact details to any other company for marketing purposes.

If you no longer wish to receive emails from the service, details of how to unsubscribe from emails will be included with each email we send you. You can email us at customersupport@bushub.co.uk to change your contact preferences. Please be aware that there may be times when it is necessary for us to contact you even if you have opted out of receiving other communications from us, such as for administrative or operational reasons.

To whom will we provide your information?

From time to time we may need to disclose your information to market research companies to carry out market research about our service on our behalf; to potential purchasers of or investors in the service and to third party data processing service providers who process your information on our behalf in accordance with our instructions, to enable us to provide, and for administrative and operational purposes connected with our provision of, the service; we will only ever do so as permitted by and in accordance with applicable data protection law. By registering for a online account you acknowledge and accept that we may need to disclose your information in those limited circumstances and for the purposes described.

What happens if I follow a link to another website?

If you use other links on our website that lead to external websites we will no longer have control over the way in which any information is collected from you through those websites. Other websites may handle your information in a different way and should have their own privacy policies.

What about Cookies and other tracking tools?

As part of our dedication to high standards we use cookies and other tracking tools on our website. Cookies are small packets of data that your web browser stores on your computer when you visit websites, which enable the server to collect information. Cookies are used by us for example to recognise you when, as a registered user, you log on to the website.

How can I find out what information you hold about me?

If at any time you wish to know what information we hold about you, please contact Rise Digital Media at:

Telephone: 0870 4239975

E-mail: mobiletickets@bushub.co.uk

If necessary you can ask us to rectify or complete any inaccurate or incomplete personal information which we hold about you.

What if there are changes to this policy?

Occasionally, to better protect you and in accordance with the law, we may need to update our Privacy Policy. We reserve the right to amend, update or replace this policy at any time and your continued use of the BusHub service and this website will constitute your acceptance of any such changes we may make. Any changes we make will be shown here, so please make sure you check this page from time to time.